At Cirrent, we've focused on building a solution to improve the overall customer experience of connected products. Within our solution, we've built various tools to help product companies understand product behavior and address issues of those products once in the homes of customers.We’ve previously discussed our support agent tools and dashboards and today, we’re introducing performance dashboards!
Our team created these performance dashboards to ensure that product companies can see in real time how their products are performing in the field.
The above console includes summary views of successfully onboarded products and the method by which the device is onboarded -- ZipKey subscriber, ZipKey coverage or SoftAP (or BLE). The second chart shows what mobile phone is being used by the customer to set up the product -- both the model and operating system. And the last chart in this view is successful onboardings by method over time.
This view gives the product company a synopsis of devices with successful onboardings and how they were onboarded.
Next up, the performance dashboard dives into the details of onboarding and joining time of each device. It can be filtered by date and by region.
The first two graphs map the onboarding time, which is the time from when the user opens the app to the time the product is on the user’s home network.
The second two charts show the joining time, which is the time from which the credentials are sent to connecting to the home network. The next chart shows the successful onboardings by the user entering their own credentials or being pulled from the provider.
The final chart on the performance dashboard shows all successful onboardings and can be filtered by different series like device type, region, phone model, phone OS, provider and more.
The dashboards are a comprehensive look into a company's products in the field. Through analysis, product companies can use these dashboards (along with Cirrent's Support Agent Tools) to monitor and predict customer and product behavior, impacting future projects and helping the company improve the customer experience for all their products.
These dashboards are available now in Cirrent’s portal. If you want to learn more or get started, contact us here.